Legendary Service Workshop
Getting Customers to Think "Wow"!
Are you seeking to boost customer retention through personalized service? Are you trying to attract customers, earn their loyalty, and empower your employees to create and deliver innovative solutions? Customer satisfaction builds customer loyalty and can only be achieved through motivated, friendly employees who have the knowledge and authority to resolve customer issues.
Legendary Service is defined as consistently delivering ideal service that keeps customers coming back. With time and consistency, this becomes the competitive edge for your agency. This workshop not only focuses on how to provide exceptional customer service through improved employee engagement but also on attentiveness and responsiveness which triggers boards and staff to think about the internal and external customers they serve and what their specific preferences are in terms of how they like to be served.
This program also covers active listening skills, how to deal with difficult situations and the use of best practices when interacting with customers. Legendary Service creates awareness and skills for people at the top levels of your agency and drills down to those most in touch with customers.
Objectives and Outcomes
This workshop is a fast-paced, interactive program where participants develop personal service vision alignment with their agency's mission and vision, practice Legendary Service skills, identify customer groups to provide consistent personalized service, and unleash their personal power as they focus on taking care of others.
- Improve customer satisfaction to drive repeat business
- Increase customer loyalty
- Empower boards and staff to fulfill their leadership potential
About The Presenter
M.J. Coulson is a Director of Consulting Services with The Ken Blanchard Companies®. She is known for exceeding her clients' expectations by understanding their business needs and providing creative solutions. M.J.'s skills include defining, designing and executing action learning and other high-impact leadership development solutions that build skills and drive tangible business results.